Zeno brings a human touch to online travel

1 August 2019
FaceMe-Zeno-Chatbot-July-2019

FaceMe and Serko have announced a partnership that puts digital humans, highly realistic, visual representations of a virtual face created by software and driven by Artificial Intelligence (AI), at the forefront of online corporate travel and expense management.

Debuting at the GBTA Convention 2019, FaceMe’s digital human platform will integrate with Serko’s Zeno product, which is designed to make corporate travel feel less like hard work for everyone.

Zeno is a next-generation online booking tool that uses intelligent technology, predictive workflows and a global travel marketplace to create better business travel. The addition of a digital human driven by FaceMe’s platform will give users a seamless ‘face to face’ conversational experience through a virtual customer service representative specifically designed for the Zeno brand – with real-time behavior to match.

Using FaceMe’s AI interface in Zeno, users will be able to interact naturally with the digital human and make their travel arrangements in a conversational style using natural language.

FaceMe-Zeno-Chatbot-July-2019

“Zeno is designed to challenge the status quo of online booking tools. By bringing consumer grade innovations to the corporate travel market we can give travelers the ultimate online experience” said Darrin Grafton, Serko CEO. “With our AskZeno chatbot we introduced conversational commerce and an integration point with enterprise collaboration platforms, and we believe the FaceMe virtual consultant is the next evolution of that.”

Ready to experience Zeno?