Frequently Asked Questions

General FAQs

What is Zeno?

Zeno is Serko’s next generation travel and expense management application, designed to transform business travel across the entire journey

Zeno uses intelligent technology, predictive workflows and a global travel marketplace that connects with preferred suppliers, creating an ecosystem to manage corporate travel policy and budget.

 

What is the Zeno Marketplace?

Zeno is designed around the seven phases of travel; Fly, Stay, Move, Eat, Work, Play and Rest, providing a central point to access all travel and expense needs. The marketplace can be customised for each company and traveller, to streamline all travel related activities and optimise the time spent before, during and after travel.

Who is Zeno for?

Zeno was designed for corporate travellers and travel managers in the age of Uber, who now expect their business tools to have the ease and simplicity of consumer applications.

What are the benefits of using Zeno?

Zeno helps organisations reduce the cost of travel programs through intelligent itinerary recommendations, best fare supplier access and seamless policy application.

Zeno supports the end-to-end journey in a single application and makes the booking and travel management experience as easy as consumer travel sites.

As a fully integrated Travel and Expense Management solution, Zeno allows users to book and manage their travel, as well as submit expenses directly from their mobile devices, wherever they are, whenever they want.

What are the standout features?

Personalisation: Recommended itineraries are built around a traveler’s preferences through machine learning

Chatbot: The ground-breaking AskZeno chatbot has taken the travel booking experience to the next level, with the ability to use a conversational interface (e.g. “Zeno, book my trip next Thursday”) to complete transactions.

Marketplace: An ecosystem of suppliers to connect the traveller across every phase of Travel; Fly, Stay, Move, Eat, Play, Work and Rest – proving a central point to access all travel needs.

What are the standout features?

Intelligence: Zeno uses artificial intelligence, machine learning and conversational transactions to streamline the travel booking experience.

Convenience: Zeno is a fully integrated Travel and Expense Management solution, so users can book and manage their travel, as well as capture and process expenses directly from their mobile devices, wherever they are, whenever they want.

Simplicity: Zeno is as simple to use as consumer travel sites. It takes the complexity out of corporate online bookings to enhance usability and adoption.

How can I purchase Zeno?

Zeno Travel is available through our Travel Management Company (TMC) partners around the world.

Zeno Expense is available directly from Serko or through select partners. 

Please submit a demo or info request and we'll let you know the best option for you.

Who is Serko?

Serko is a technology company focused on innovative solutions that address the challenges of corporate travel and expense management.

Zeno Travel and Zeno Expense are products developed and supported by Serko.

Please click on "About Us" for more information.

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